Return & Refund Policy

1. Service Delivery

All services offered by TVInternetImpact are provided digitally and/or through service coordination with authorized providers. Service activation, scheduling, or confirmations are typically completed within 1–7 business days from the date of order placement, depending on service availability and provider approval.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on new service purchases. If you are not satisfied with our service assistance or experience, you may request a refund within 30 days of your order date.

Refund requests are reviewed on a case-by-case basis. Approved refunds will be processed within up to 30 business days and issued to the original payment method or as account credit, depending on the situation.

3. Refund & Cancellation Policy

We encourage all customers to carefully review this policy before placing an order. Our goal is to deliver high-quality service support and ensure customer satisfaction. While we strive to resolve all concerns, TVInternetImpact reserves the right to approve or deny refund requests based on the circumstances described below.

Refunds may be considered under the following conditions:

4. Eligible Refund Scenarios

a. Service Not Initiated
If your service request has not been initiated or processed due to technical, system, or provider-related issues, you may be eligible for a refund. Claims must be submitted within 30 days of the order date.

b. Service Activation Issues
If there are verified issues preventing service activation that cannot be resolved within a reasonable timeframe after contacting our support team, a refund may be issued.

c. Major Service Errors
In rare cases where a significant error occurs in service processing, our team will attempt to resolve the issue within 72 hours of being notified. If the issue cannot be resolved, you may choose either:

  • A full refund, or

  • An alternative service of equal value (if available)

5. Non-Refundable Situations

Refunds may not be issued in the following cases:

  • Service has already been successfully activated or installed

  • Delays caused by customer unavailability or incorrect information

  • Failure to respond to follow-up requests required to complete service

  • Requests based on personal preference, change of mind, or unmet expectations not stated on our website

  • Refusal to cooperate during troubleshooting or verification processes

6. Refund Processing

All approved refunds will be issued to the original payment method used during checkout unless otherwise specified. Customers may be required to provide order details and a brief explanation for the refund request before processing begins.

7. Cancellation Policy

Customers may cancel a service request before activation by contacting our support team. Cancellation requests made after service activation or installation may not be eligible for a refund.

8. Children’s Policy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be deleted, and any associated order will be canceled.

9. Contact Us

For refund or cancellation requests, please contact our support team during business hours. All requests must be submitted within the applicable timeframes stated in this policy.

By using tvinternetimpact.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. We reserve the right to update this policy at any time, with changes posted on this page.